Frequently Asked Questions
Answers to all your questions about sano101
From opening an account to depositing money via bKash, claiming bonuses, and cricket betting — find detailed answers to any question you have about sano101 right here.
sano101 is committed to giving Bangladeshi players the best experience. This FAQ page is designed to help you easily find information on account registration, depositing and withdrawing money via bKash and Nagad, slot and live casino games, bonus terms and conditions, and safe gaming. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
ACCOUNT
Account and Registration
To open an account at sano101, you need an active mobile number, a valid email address, and a strong password. The registration process is simple and quick — your account will be active in just a few minutes. Please note that sano101 is only for those aged 21 and above.
To verify your account at sano101, you need to upload a government-issued ID (national ID card or passport). The verification process is usually completed within 24 hours. Once verified, you will have access to all features including withdrawals.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered email or mobile number. Enter the code and set a new password. If you have trouble, contact the support team via live chat.
No, a player can only open one account. Registering multiple accounts violates sano101's rules and all accounts may be suspended. If you have an issue with your existing account, please contact support.
Yes, sano101 is fully mobile-friendly. The site runs smoothly on any Android or iOS device through a browser. No separate app download is needed — just open your browser and log in to sano101.
PAYMENTS
Deposits and Withdrawals
After depositing from bKash to sano101, the balance is usually added to your account within a few minutes. The minimum deposit amount is ৳100. There are no extra fees. Occasionally there may be a slight delay due to network issues.
Yes, Nagad is one of the supported payment methods at sano101. In addition to Nagad, you can also deposit via bKash, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳100.
Withdrawal requests at sano101 are processed within just 5-30 minutes. The minimum withdrawal amount is ৳1,000. Withdrawals are even faster if your account verification is complete.
sano101 does not charge any extra fees for withdrawals. However, bKash, Nagad, or bank transfer charges from the respective providers may apply. Please contact the relevant payment provider for details.
Deposits and withdrawals via bank transfer are available at sano101. Most major Bangladeshi banks are supported, including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. For the exact list of supported banks, check the cashier page or ask support via live chat.
If your balance does not show up 30 minutes after a deposit, contact the support team via live chat with your transaction ID or a screenshot. Our team will investigate and resolve the issue promptly.
GAMES
Games and How to Play
To bet on BPL or any cricket match, first log in to sano101 and go to the cricket section. Select a match, choose your preferred market, and enter the amount on the bet slip. Live betting is also available during matches. Bet responsibly and stay within your set budget.
Yes, all slot games at sano101 are developed by reputable software providers such as PG Soft, Pragmatic Play, and JILI. These games use Random Number Generator (RNG) technology, which ensures that the outcome of every spin is completely unbiased and unpredictable.
RTP (Return to Player) is a percentage that is a theoretical measure of how much a game returns over the long term. For example, a 96% RTP means that on average, ৳96 is returned for every ৳100 bet over the long term. However, the result of each individual spin or session can vary completely — RTP is not a guarantee of any specific win.
sano101's live casino offers live roulette, baccarat, blackjack, Teen Patti, and many more games powered by Evolution Gaming and Ezugi. Enjoy the feel of a real casino with a live dealer from the comfort of your own home.
Aviator (developed by Spribe) is a crash game where a multiplier keeps increasing as a plane flies higher. You must cash out before the plane crashes. The higher the multiplier at which you cash out, the more you win. However, if you get too greedy and the plane crashes, you lose everything — so play carefully.
BONUSES
Bonuses and Promotions
Open a new account and make your first deposit to receive a 100% welcome bonus — up to ৳10,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus, giving you a total balance of ৳2,000. A 25x wagering requirement must be met to use this bonus.
A wagering requirement is the specific condition that determines how many times you must bet the bonus amount in total before you can withdraw it. The wagering requirement for the sano101 welcome bonus is 25x. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before you can withdraw.
sano101's VIP program has three levels: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5%), and Gold (up to 0.8%). You will be automatically moved to a higher level through regular play. Gold members enjoy the highest cashback and special benefits.
Yes, if you want to withdraw only your real deposit funds without meeting the bonus conditions, you can forfeit the bonus through support. However, if you cancel the bonus, any winnings earned with the bonus will also be forfeited. Discuss this with support before making a decision.
Yes, sano101 offers various promotions on special occasions such as Eid, Pohela Boishakh, the BPL season, and the T20 World Cup. Visit the promotions page regularly or contact support to stay updated on these offers.
SAFETY
Security and Responsible Gaming
sano101 uses SSL encryption technology to keep your personal information and financial transactions secure. Your account details are never shared with third parties. Fair play and player protection are our top priorities.
sano101 is only for those aged 21 and above. Account registration or gaming by minors is strictly prohibited. We conduct regular age verification to ensure responsible gaming.
Self-exclusion is a feature that allows you to temporarily close your account for a set period of time. If you feel that gaming is having a negative impact on your life, notify support via live chat or visit the responsible gaming page for more details.
Yes, as part of responsible gaming, sano101 allows you to set daily, weekly, or monthly deposit limits. Go to your account settings to set these limits. This will help you stay within your budget.
sano101's support team is available 24/7. Use the site's live chat for any questions or issues — support is available in Bengali. To contact by email, write to [email protected].
Still have questions?
Our support team is ready to serve you in Bengali 24/7. Come to live chat and talk to us directly.
SUPPORT
Our Support Channels
Live Chat Support
Contact us directly via live chat from any page on the site. Our Bengali-speaking support agents are ready to help 24 hours a day, 7 days a week.
Email Support
Email us for detailed questions or complaints. We will reply as soon as possible.
[email protected]