sano101's Privacy Policy

1 Introduction

sano101 ("we", "our", "platform") is an online gaming service provider in Bangladesh. We respect the privacy of our users and are always committed to protecting their personal information. This Privacy Policy document explains what types of information sano101 collects, why it is collected, how it is used, and what rights you have over your information.

By accessing our website sano101.cam and using any of our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. Any changes will be published on this page and, where applicable, you will be notified by email.

2 Information We Collect

sano101 collects the following types of information to provide and improve its services:

2.1 Registration and Identity Information

• Full name
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Deposit and withdrawal records
• Payment method details (bKash, Nagad, Rocket, Upay, or the last four digits of a bank account number)
• Transaction date, time, and amount

2.3 KYC Verification Information

• National ID card (NID) or passport copy
• Driving licence or other government-issued identity document
• Proof of residence document (if required)

2.4 Technical and Usage Information

• IP address and device type
• Browser type and version
• Operating system
• Time spent on the website and pages visited
• Cookie and local storage data
• Game play history and betting patterns

3 Purpose of Data Collection

sano101 collects and uses your information only for legitimate and specific purposes. These purposes are as follows:

1. Account management: Your information is used to create, verify, and manage your account.
2. Identity verification: KYC procedures are followed as part of the anti-money laundering (AML) and age verification process.
3. Financial transaction processing: To complete deposits, distribute bonuses, and process withdrawals.
4. Customer support: To resolve your issues and answer your questions.
5. Fraud prevention: To detect and prevent illegal activity, multi-accounting, and fraud.
6. Service improvement: To analyse user experience and further improve our platform.
7. Marketing and promotions: With your consent, to inform you about relevant offers and promotions.
8. Responsible gaming: To monitor gaming behaviour and assist players who may be experiencing problems.

4 Data Sharing and Disclosure

sano101 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information is shared with trusted third parties that help operate our platform, such as payment processors and technology service providers. All such partner organisations are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information when required to do so under a court order, a request from a government authority, or applicable law.

4.3 Fraud Investigations

Information may be shared with relevant authorities in investigations into serious fraud or financial crime.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such cases.

5 Cookie Policy

The sano101 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website function more effectively.

5.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferences and provide a personalised experience.
• Analytical cookies: To understand site usage patterns and improve our services.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features.

6 Data Retention and Security

6.1 Retention Period

We retain your information for the entire period your account is active and for as long as necessary after account closure to meet legal obligations. This period may generally be up to five (5) years after account closure.

6.2 Security Measures

To keep your information secure, sano101 takes the following technical and organisational measures:

• SSL/TLS encryption: All data transmissions are completed through encrypted connections.
• Data encryption: Stored sensitive information (passwords, payment details) is protected with strong encryption.
• Access controls: Only authorised staff can access your information on a need-to-know basis.
• Regular security audits: Our systems are regularly tested to identify potential vulnerabilities.
• Firewall and intrusion detection: Advanced security measures are active to prevent unauthorised access.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a detailed summary.

7.2 Right to Rectification

If you believe your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations exist (such as records of financial transactions), we may not be able to delete everything completely.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. Marketing communications can be stopped at any time from account settings.

7.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise these rights, please contact us.

8 Privacy of Minors

sano101's services are for individuals aged 21 years or older only. We do not knowingly collect any personal information from minors. If we are informed that a minor is using our services, we will immediately close the relevant account and delete the collected information.

Age verification is an essential part of our platform. We reserve the right to verify age at the time of registration and at any subsequent stage.

9 Third-Party Links and Services

Our platform uses technology from game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These third-party organisations may have their own privacy policies, and sano101 is not responsible for those policies.

For transactions involving payment service providers (bKash, Nagad, Rocket, Upay), the privacy policy of the respective organisation will also apply.

10 International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh. Where such transfers occur, we ensure that adequate safeguards are maintained and applicable law is followed.

11 Policy Changes

sano101 may amend this Privacy Policy as needed. For significant changes, we will:

• Update the date on this page.
• Notify account holders by email.
• Display a notice on the platform.

If you continue using our services after a change, you will be considered to have agreed to the revised policy.

12 Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or want to raise a complaint, please contact us: