sano101 Terms and Conditions

General Terms and Conditions

These terms and conditions ("Terms") apply to the use of the sano101 platform and all its services. By accessing this website or using any service, you automatically agree to these terms and conditions.

sano101 operates an online gaming platform for users in Bangladesh. The platform offers various entertainment services including slot games, live casino, fishing games, and cricket betting.

In these terms and conditions, "sano101", "we", "our", or "platform" refers to the operating entity of sano101. "User", "you", or "player" refers to any person, registered or unregistered, on this platform.

Account Registration and Eligibility

To open an account on sano101 and use its services, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must reside in a country or region where online gaming is legal.
• Each individual may open only one account.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You may not operate an account on behalf of a third party.

2.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are personally responsible for all activities carried out through your account. If you suspect any unauthorised use of your account, notify our support team immediately.

2.2 KYC Verification Process

To ensure secure service, sano101 may request that you complete identity verification (Know Your Customer - KYC) at any time. This process may require a government-issued identity document, proof of address, and proof of payment method.

Age Verification and Protection of Minors

sano101 firmly believes that protecting minors from online gaming is extremely important. For this reason:

• Only individuals aged 21 or above may open an account and use services on this platform.
• You must provide your date of birth at the time of registration and it must be accurate.
• sano101 may request a valid identity document for age verification at any time.
• Opening an account by providing a false age is strictly prohibited and may result in permanent account closure.

Deposit and Withdrawal Policy

sano101 handles financial transactions through popular mobile banking and banking methods in Bangladesh.

4.1 Accepted Payment Methods

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: All approved Bangladeshi banks

4.2 Minimum Transaction Limits

• Minimum Deposit: ৳100 (per method)
• Minimum Withdrawal: ৳1,000

4.3 Withdrawal Timeframe

sano101 generally completes withdrawal processing within 5–30 minutes. However, in cases where additional verification is required, processing may take longer.

4.4 Withdrawal Terms

• Withdrawals can only be made through the same method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals may be suspended if any suspicious activity is detected.
• The withdrawal process may be delayed if KYC verification has not been completed.

Bonus and Promotion Terms

sano101 offers various types of bonuses and promotional offers. It is important to read the relevant terms and conditions carefully before accepting any bonus.

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to ৳10,000.
• For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000.
• The welcome bonus can be received only once and applies to the first deposit only.
• Wagering requirement: 25x (of the bonus amount).

5.2 General Bonus Terms

• A bonus may only be claimed on one account, within one household, or from one IP address.
• Bonus funds are not directly withdrawable — wagering requirements must be met first.
• sano101 reserves the right to cancel a bonus if suspicious bonus usage is detected.
• Using any method or strategy to artificially earn bonuses is prohibited.
• If a bonus is not used before its expiry, it will be automatically cancelled.

Gaming Policy and Fairness

sano101 is committed to ensuring a fair and transparent gaming environment for all players.

6.1 Random Number Generator (RNG)

All games on sano101 are developed by approved third-party software providers who use certified random number generators. This ensures that the outcome of every game is completely random and not predetermined.

6.2 Finality of Game Results

In the event of a technical error, the server record will be considered final. If a game remains incomplete due to a technical issue, sano101 will review the relevant records and make a decision.

6.3 Game Providers

sano101 works with world-class game providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi. These providers ensure fair play to international standards.

Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Using false or fraudulent identity documents.
• Creating artificial betting patterns to meet bonus requirements.
• Any form of fraud, collusion, or system manipulation.
• Conducting transactions using a third party's account.
• Playing games using automated or robotic software.
• Using the platform for money laundering or illegal financial activities.
• Harassing other users or engaging in abusive behaviour towards them.
• Exploiting system or game vulnerabilities in any way to gain an unfair advantage.

Account Suspension and Closure

8.1 Rights of sano101

sano101 reserves the right to temporarily or permanently suspend or close any account in the following circumstances:

• A breach of these terms and conditions occurs.
• Fraud or suspicious activity is detected.
• A KYC verification request is made and the required documents are not provided.
• To meet legal or regulatory requirements.

8.2 User Rights

You may close your account at any time by contacting our support team. Before closing your account, please ensure that all active bets have been settled and any withdrawable funds have been withdrawn.

Privacy and Data Protection

Protecting your personal information is our highest priority. sano101 uses SSL encryption to keep all financial and personal data secure.

We collect, use, and store your information solely to provide services, verify identity, and meet legal obligations. Your information is never sold to third parties. For more details, please read our Privacy Policy.

9.1 Cookie Policy

Our website uses cookies to improve your browsing experience. By using this site, you consent to our cookie policy.

Responsible Gaming

sano101 is firmly committed to responsible gaming. We believe gaming should be an enjoyable activity, not a source of problems.

10.1 Self-Restriction Tools

We provide various tools to help players stay in control of their gaming:

• Option to set deposit limits.
• Option to set session time limits.
• Option for temporary or permanent self-exclusion.
• Reality check breaks.

10.2 Support

If you feel that gaming is having a negative impact on your life, please contact us via our 24/7 live chat. To learn more about responsible gaming, visit our Responsible Gaming page.

Limitation of Liability

sano101 accepts no liability for the following:

• Losses caused by technical issues, server downtime, or internet connection disruptions.
• Delays or losses caused by issues with third-party payment providers.
• Unauthorized access to an account due to the user's own negligence.
• Service suspension or changes due to directives from government or regulatory bodies.
• Service disruptions caused by unforeseen circumstances (force majeure) such as natural disasters, pandemics, etc.

In any circumstance, sano101's total liability will be limited to the actual balance in your account at the time of the relevant incident.

Changes to Terms

sano101 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as follows:

• Users will be notified by email in the case of significant changes.
• Updated terms will take effect from the date they are published on the website.
• Continued use of the platform after any changes will be understood as your acceptance of the new terms.
• You are encouraged to check this page regularly.

Contact & Complaint Resolution

If you have any questions or complaints regarding these terms, please contact our support team:

• Live Chat: Bengali-language support is available 24/7 via live chat from any page on the site.
• Email: [email protected]

13.1 Complaints Process

To submit a complaint, please contact us with the following information:

• Your account ID or registered email address.
• A detailed description of the complaint.
• Details of the relevant transaction or game (if applicable).
• Your expected resolution.

We take all complaints seriously and aim to resolve them promptly.

13.2 Applicable Law

These terms and conditions will be interpreted in accordance with applicable laws and regulations. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to be fully effective.